In order to keep our prices as low as possible our return and exchange policy is as follows:
Refunds can be obtained within 30 days of purchase for any unused and resalable merchandise in its original purchase condition and package.
All returns must be pre-approved by us within 7 days of receipt through e-mail or by phone. We will respond within 48 hours by providing you with a return authorization number and address to ship your purchase. DO NOT RETURN ANY PRODUCT UNTIL YOU HAVE THE RETURN AUTHORIZATION NUMBER (RMA#). RMA# should be visible on the package. ANY UNAUTHORIZED RETURN IS SUBJECT TO A 15% RESTOCKING FEE.
Returns that are wrong orders due to customer error, customers change of mind or for reasons not due to our error; customer will be refunded for the merchandise excluding shipping and handling cost. This rule applies for unopened, unused items only that are within 30 days of purchase. If merchandise returned that was eligible for free shipping will reduce order amount below the free shipping requirement, original shipping charge will be deducted from your total return credit before the restocking fee charges. If the return is a result of our error we will replace the item and pay for shipping costs both ways if the purchase was made within 30 days. Credit and Exchange of wrong product will be processed only after receipt and inspection of that item. Please allow aspiserve.com up to 14 days to refund your account after receipt of your return. All replacements will be shipped using USPS Parcel.
Please be aware of the above statements and carefully consider the Return Policy before purchasing any of our items. We will not under any circumstance exempt anyone from this Return Policy. If you are not sure if the item you are purchasing can be returned, please call or write our customer service to seek additional information.